APT AGENCY · PRIVACY

Privacy Policy

Effective 6 August 2026

APT Agency respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

Information we collect

We may collect your name, email address, telephone number, preferred property locations, budget, buying, selling or leasing requirements, enquiry details, and information you choose to provide when contacting us.

How we collect information

We collect information directly from you through our website, telephone and email enquiries, inspections, property enquiry portals, and advertising forms, including Meta Lead Ads and Instant Forms shown on Facebook and Instagram.

How we use your information

We use personal information to respond to enquiries, provide property recommendations and real estate services, arrange inspections, communicate about relevant opportunities, maintain business records, improve our services, and meet legal and regulatory obligations.

Marketing communications

Where permitted, we may contact you about properties or services that may interest you. You can opt out at any time by using an unsubscribe option or contacting us. We will not sell your personal information.

Storage and service providers

We may store and process information using trusted service providers that support our website, communications, advertising and customer relationship management, including Meta, Agentbox/Reapit, OpenAI Sites, Cloudflare and email providers. Some providers may process information outside Australia and apply their own privacy and security safeguards.

Disclosure

We may disclose information to staff, contractors, property developers, vendors, service providers, professional advisers, regulators or authorities where reasonably required to provide our services or comply with law. We take reasonable steps to limit disclosure to what is necessary.

Cookies and analytics

Our website and advertising services may use cookies, pixels or similar technologies to operate the site, measure performance and understand advertising effectiveness. You can control cookies through your browser settings, although some site functions may be affected.

Security and retention

We take reasonable technical and organisational measures to protect personal information. We retain information only for as long as needed for the purposes described in this policy, our legitimate business requirements, or legal obligations, after which it is securely deleted or de-identified where practicable.

Access, correction and complaints

You may request access to or correction of your personal information, withdraw consent, or raise a privacy concern by contacting us. We will respond within a reasonable period and may need to verify your identity.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its effective date.

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